At jollibet, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what data we collect when you use our Philippines mobile entertainment platform, why we collect it, how it is stored, and what rights you have over it. We keep things plain and direct so you always know where you stand.
Last updated: 2025. Applies to all registered users of jollibet in the Philippines.
When you register on jollibet, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect information generated by your activity on the platform, such as login timestamps, game session data, betting history, and device identifiers. Technical data like your IP address, browser type, and operating system is automatically recorded each time you access the site. If you contact our support team, the content of those communications is also retained so we can follow up accurately. All of this information is collected for a clear purpose: to operate your account securely, process transactions in Philippine pesos, and comply with the regulatory requirements that apply to licensed gaming platforms in the Philippines. We do not collect more data than is necessary for these purposes, and we do not retain it longer than required.
Your personal data is used to create and manage your jollibet account, verify your identity in line with Philippine anti-money laundering requirements, and process deposits and withdrawals in PHP. We use your contact details to send you important account notifications — such as security alerts, transaction confirmations, and updates to our terms or policies. Aggregated, anonymised usage data helps us improve the platform experience for all Filipino players, including optimising the mobile interface and expanding game availability. We may also use your data to detect and prevent fraud, suspicious activity, or violations of our Terms and Conditions. We will only send you promotional communications if you have opted in to receive them, and you can withdraw that consent at any time by contacting our support team. We never use your data for purposes that are incompatible with the ones described in this policy.
jollibet does not sell, rent, or trade your personal information to any third party for marketing purposes — full stop. We share data only where it is strictly necessary to operate the platform: with payment processors who handle your PHP transactions, with identity verification providers who confirm your eligibility to play, and with Philippine regulatory authorities when we are legally required to report. Any third-party service provider we work with is bound by a data processing agreement that limits how they may use your information and requires them to maintain appropriate security standards. In the event of a legal obligation — such as a court order or regulatory investigation — we may be required to disclose certain account information to the relevant authorities. Outside of these specific circumstances, your data stays within the jollibet ecosystem and is not shared with anyone else.
We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and our servers is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only. Your account is protected by password authentication, and we strongly encourage you to use a unique, strong password and to keep your login credentials confidential. We retain your personal data for as long as your account is active and for a reasonable period thereafter, as required by Philippine law and our regulatory obligations. When data is no longer needed, it is securely deleted or anonymised. If you believe your account security has been compromised, please contact our support team immediately using the email address shown in the footer of this page.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where there is no legal obligation for us to retain it. You may also object to certain types of processing or ask us to restrict how we use your data while a dispute is being resolved. To exercise any of these rights, please contact our support team using the email address listed in the footer — we aim to respond to all data requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can act on them, to ensure we are responding to the correct account holder. If you close your jollibet account, we will retain certain records for the period required by applicable Philippine regulations before securely deleting them.
jollibet uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform so we can improve it. Essential cookies are required for the site to function correctly and cannot be disabled. Analytics cookies help us measure which features are most useful to Filipino players, and these can be opted out of by adjusting your browser settings. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites via our platform. A full list of the cookies we use and their purposes is available on request from our support team. By continuing to use jollibet after being informed of our cookie practices, you consent to the use of essential cookies as described in this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or the legal requirements that apply to gaming platforms operating in the Philippines. When we make material changes, we will update the date shown at the top of this page and, where appropriate, notify registered players through the platform. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of jollibet after any changes have been published constitutes your acceptance of the revised policy. If you have questions about any aspect of this Privacy Policy, please reach out to our support team — contact details are in the footer below.
The most common questions Filipino players ask about how jollibet handles their data.
No — jollibet does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Your data is shared only with the service providers necessary to operate your account, such as payment processors and identity verification partners, and only under strict data processing agreements. We also share data with Philippine regulatory authorities when legally required to do so. Outside of these specific situations, your information stays within jollibet and is not passed on to anyone else.
You can request a copy of the personal data we hold about you, ask us to correct inaccurate information, or request deletion of your data by contacting our support team using the email address shown in the footer of this page. We will verify your identity before processing any request to ensure we are responding to the correct account holder. Please note that some data may need to be retained for a period required by Philippine law even after your account is closed. We aim to respond to all data requests promptly and will keep you informed throughout the process.
Yes. All data transmitted between your device and our servers — including payment details for PHP transactions — is encrypted using secure protocols. Payment processing is handled by trusted third-party providers who are bound by strict security and data handling standards. jollibet does not store full card numbers or sensitive payment credentials on its own servers. If you ever suspect unauthorised activity on your account, please contact our support team immediately so we can investigate and take appropriate action to protect your account.
Yes — jollibet only sends promotional communications to players who have opted in to receive them. If you no longer wish to receive marketing messages, you can withdraw your consent at any time by contacting our support team using the email in the footer. Please note that even if you opt out of marketing, we will still send you essential account notifications such as security alerts and transaction confirmations, as these are necessary for the operation of your account. Your opt-out request will be processed promptly.
Now that you know how jollibet protects your data, you can enjoy live casino, sports betting, and bingo on your mobile — knowing your personal information is in safe hands. Join thousands of Filipino players who trust jollibet for secure, entertaining gameplay.